CUSTOMER SERVICE
ABOUT US
Global Astrology Network is an Australian based company servicing the Global communities' needs for astrological and esoteric services.
The company was formed in 1995 and has gradually grown into a well respected and regularly visited site by thousands of visitors. It currently has over 350,000 visitors a month enjoying its primary website, www.astrology.com.au.
Some of the other sites currently operating include -
www.astrology.net.nz
www.facereader.com
www.eroticastrologer.com
Forthcoming sites include -
www.vedicastrology.com.au
www.astrologytv.tv
www.dadhichi.com
www.psychjuice.com and others.
SHIPPING INFO
Shipping & Handling Charges
Products in stock ordered by 12:00 noon Australian Eastern Standard Time will shipped within two business days. Backordered products typically ship within 14 days.
Use the chart below to determine the shipping and handling charge for your order. This is the charge for packaging, insurance and shipping within the lower 48 United States. For standard shipping to Alaska, Hawaii, and Puerto Rico please add $12.50 to the standard shipping & handling charge in the chart below. For standard shipping charges to Canada, refer to the Canadian address section of the shipping & handling chart below.
Expedited Delivery Charges
For expedited delivery within Australia, please add $ 7.50 per astrology order for the first order and $ 5.00 per subsequent order to cover the appropriate shipping & handling charges. Please note that this also includes the hard copy costs to produce your report.
For Delivery Outside Australia
For orders outside Australia please add $8AUD per report.
When will my order ship?
Products in stock ordered by 12:00 noon Australian Eastern Standard Time will shipped within two business days.
If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later?
The in-stock items will ship first, and any backordered items will follow as soon as they are available.
I received the wrong item. What should I do?
In the unlikely event that this happens, please call us at 61 2 95851500 or email orders@astrology.com.au. We'll arrange for the return of the incorrect item (at no charge to you) and see that you get the correct item promptly.
If with an astrology report you receive incorrect information eg birth date, time or place is incorrect, we will verify the order as placed by you to check that the data provided is correct. If your data has been entered correctly the reports will be redone at no extra charge. If you have provided incorrect data and request a re-issue of the report it will be provided at 50% of the initial charge f or that product. If the product is a monthly special, the charge will be at 100%
PAYMENT OPTIONS INFO
Methods of Payment
We accept Visa and MasterCard for on-line purchases. We also accept personal checks or money orders in Australia.
For money orders and checks outside Australia there may be an additional fee to cash your check or money order and depending on your bank, additional fees vary. You will be notified of those additional charges via a telephone call by one of our staff prior to your reports being produced.
Billing Address and Delays in Shipping
We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.
Order Confirmation
You will receive an e-mail confirmation of your order when it is processed.
SECURE SHOPPING INFO
Comodo secure transactions
We have designed our site to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. Once your information has been processed your credit card details are deleted from the online server. This ensures safety against online credit card fraud.
The encryption used on our site is Comodo Secure Site Services - 128-bit SSL (secure socket layer). You can be sure that the information that you send to us is protected from interception and hacking. Hover your mouse over the Comodo Site Seal logo to verify our secure site status.
How do you secure my payments?
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site. Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser. The other indication is in the address bar. You'll notice that http:// is replaced by https:// (the 's' standing for 'Secure').
RETURNS POLICY
Returns
Please select your order and reports carefully. Calculating and generating your report takes time and costs us time and money in the process. Unfortunately we do not have a returns policy unless we have inadvertently made an error in processing your order.
YOUR PRIVACY IS IMPORTANT TO US
Global Astrology Network adheres to a strict privacy policy. All information provided is held in confidentiality. Global Astrology Network will not reveal, disclose, sell, distribute, rent, license, share or pass that information on to any third parties, other than those who are contracted to Global Astrology Network without your express written consent.
Credit card information is among the most sensitive and important data that http://www.astrology.com.au collects. Global Astrology Network operates secure servers to minimize the risk of unauthorized use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards over the proven EFTPOS network. For obvious reasons, please do not send credit card information through unsecured electronic mail.
Already a member but wish to opt out from receiving email communications from us? Then use the unsubscribe facility here: http://www.astrology.com.au/Members/optout.asp
CONTACT US
We at astrology.com.au understand that the most important part of our business is our customers. We care about your opinion and value your feedback. All customer comments will be read and directed to the appropriate department for review.
To speak with an astrology.com.au customer service associate, call us on +61 2 95851500
0r email us here with you question http://www.astrology.com.au/utility/contact.asp
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